At GLAD, looking after our clients and ensuring they remain well-informed on the status of their project is key to our strategy. We are always on hand to answer questions and provide updates. A major part of achieving this is our innovative project status update tool. Clients receive this on a weekly basis. I thought I’d use this blog to explain why we use it, how it benefits our clients, and what type of information it contains.
Why provide weekly status reports?
We understand that clients need to know whether the elearning they have entrusted us to create is ahead, on or behind schedule. Weekly status reports are a great way to update everyone about where a project is in relation to where it should be at that time.
A status report should be clear and concise, and delivered on a set day. It’s a useful record of what and when things have happened throughout a project. It also provides a key overview of the bigger picture. If you have multiple departments within your organisation, they can have sight and knowledge of the project as a whole. And it’s not only useful for clients – it’s helpful for us at GLAD too. Our content team can track the progress of our design team, and vice versa.
We believe that status reports maintain a project’s momentum. After a kick-off meeting there might be weeks or months before the first milestone approaches, especially on large-scale projects. We understand that our clients are busy and have other responsibilities. Sending out a weekly status report provides them with peace of mind that our work is on schedule. It also breaks down any tasks on the client’s side into more manageable pieces.
And if any issues do occur, a weekly status report is a way to collate them into one easy-to-digest document, rather than several sent at different times and via different means.
Above all, we love the professionalism that weekly status reports bring with them. It makes our clients feel looked after and shows that we really care about the elearning we are creating for them.
What type of information should weekly status reports contain?
Our status report uses an Excel spreadsheet tool which gives clients a snapshot of project progress at the end of each week. It captures important information, such as:
- outstanding questions
- risks and issues
- completed, outstanding and unplanned tasks
- RAG status.
All this is presented in an easy-to-read table.
Our weekly status reports don’t contain any surprises. Major issues should never be discovered or communicated this way. We always bring serious problems or issues to our clients’ attention immediately.
We understand that all clients are different. If you need an extra element added to your status report or need more detail about a certain aspect of the project, we’re always happy to adapt to your requirements.
Your weekly status reports
Do you have a need for some brilliant bespoke elearning, complete with a weekly status report? If you’d like to know more about this and what else we can offer, email firstname.lastname@example.org. You can also follow us on Twitter.